Terms of use
Last updated: October 2026
1. Who provides the service
Transfers are provided by Bosna Drive, Donji Palež 125, Kiseljak, Bosnia and Herzegovina, ID: 4338341280007, trading as Falco Transfers ("we"). The customer is the person who makes the booking.
2. Booking
You can book through the form on this website, WhatsApp, phone or email. A booking is confirmed when we send you a written confirmation or when you accept our offer. You are responsible for the details you give us (name, contact, addresses, date and time, flight number, number of passengers and bags).
3. Prices and payment
The price is fixed per vehicle and stated in your confirmation. It includes tolls, parking and fuel. You pay the driver on arrival, in the way and currency stated in your confirmation. Extras such as additional stops, route changes or longer waiting are charged only by prior agreement.
4. Cancellation and changes
Cancellation is free of charge up to 24 hours before pickup. Tell us by WhatsApp, phone or email. If you cancel later, or do not show up for the pickup, we may charge a fee of up to the agreed price, because the vehicle was reserved for you. Changes to a booking depend on our confirmation and on availability.
5. Waiting and flight delays
For airport arrivals we track your flight and wait up to 60 minutes after landing at no charge. For other pickups please be ready at the agreed time; longer waiting may be charged by prior agreement.
6. Passengers, luggage and child seats
A sedan is for 1–3 passengers and a van for 4–8. One suitcase and one piece of hand luggage per passenger are included. For more passengers or extra bags choose the van and tell us in the notes. A child seat is free on request and must be requested when booking. If the vehicle cannot safely carry the passengers and luggage booked, we may refuse the trip or suggest a larger vehicle.
7. Trips across borders
Every passenger is responsible for a valid passport or ID card and any other documents needed to cross the border. We are not responsible for border queues or refused entry. If a passenger cannot cross because of missing documents, this counts as a no-show.
8. Conduct in the vehicle
Smoking, dangerous or illegal items and behaviour that endangers safety are not allowed in the vehicle. The driver may end the trip if safety is at risk. The customer is liable for damage or special cleaning that they cause.
9. Liability
We carry out every trip with due care. We are not liable for delays caused by traffic, weather, road closures, border queues or other circumstances beyond our control. Nothing in these terms excludes liability that cannot be excluded by law or limits your rights as a consumer.
10. Complaints
Please send us any complaint as soon as possible, ideally within 7 days of the trip. We will reply promptly.
11. Personal data
How we use your personal data is described in our Privacy policy.
12. Governing law
The law of Bosnia and Herzegovina applies. We try to settle disputes amicably. If that is not possible, the court determined by law is competent.
13. Changes to these terms
We may change these terms. The terms published on the day of your booking apply to that booking.
Questions about these terms? Contact us at [email protected]. Privacy policy